ISS - Internet Security Suite

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For assistance with ISS, please call our Internet Helpdesk:

BroadReach Customers call:
(866) 770-6789

JaxNet Customers call:
(731) 422-7500

CTS Broadband Customers:
(606) 348-0588

ConnectGRADD Customers:
(877) 472-3341

FAQ

Installing Internet Security Suite (ISS)
Security Suite Software Descriptions
"Error 1904 Module C:WINDOWS\system32\InnovaAlert.ocx failed to register."
Security Suite needs to shut down the page to make sure the settings are applied correctly.
Incompatibility with F-Secure AV 2004-2005
Incorrect message is displayed if invalid password is inputted during activation.
Performance impact warning is not visible.
Kids home page not displayed
Incorrect text shown in Parental Controls Settings window
Duration of web session in Security Event Log Window
Windows Security Center Alerts
What causes latency?
Resolving Standby Issues
You have a pest deep in the operating system message
Anti virus and spyware scan window does not come up
Updates complete with errors, Error 1620
Activation Failed: The certificate authority is invalid
Updates rebooting system (XP)
Disabling Windows XP Firewall with SP 2

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